AI Chatbot Revolutionizes Online Retail Customer Support
An AI chatbot solution by Luzida significantly improved an online retailer’s customer support, automating 75% of inquiries and slashing costs by 65%.
In response to the client's need for greater operational agility and efficiency, we carried out a comprehensive cloud migration and infrastructure optimization. This not only ensured the client's operations could scale as needed, but also led to significant cost savings and improved system performance. The key features of this project included:
- Scalable Operations
- Reduced Costs
- Improved Performance
- Enhanced Security
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Realised
March 2023
Scope
1 month
Technology
Customer Support